FAQ

> What exactly is brownble? 

We are a site dedicated to teaching you how to cook delicious vegan food, support you on your vegan journey no matter where you are along the way, and find balance with food, so cooking and eating goes back to being simple and delicious. We offer great content, online cooking classes and recipes, all in full HD video, as part of our signature online membership program My Brownble, as well as through our blog, our podcast, our free content on our youtube channel and social media accounts and through the yummy newsletter we send to all our email subscribers. We want to help you get organized in the kitchen, learn a ton of time saving tips, get daily meal ideas and help you with that daily question "What should I make for dinner?". We'll help you get creative with your cooking, and make scrumptious goodies that even the most hard-core meat eaters will love. We believe it all starts in the kitchen, but then it goes beyond, so we help you find balance, improve your relationship with food, and develop new eating habits that can last you a lifetime, and love the food you're eating and the body you're in. Learn more about our program here.

> Is brownble free? 

We offer some free content through our youtube channel, free courses, social media accounts, to our email subscribers and especially through our blog and podcast, and if you're ready to kick it up a notch we also offer a paid online program in which you can get full access to a ton of exclusive full HD video cooking classes, recipes, support and advice, kitchen and lifestyle tips, quick fixes for your daily meals and more. Click here to learn more about our online program.

> What exactly is the online program My Brownble? 

My Brownble is a video-based online program designed to go with you on your vegan journey. We do this by focusing on two main topics, food and well-being. We will flood your kitchen with an ever-growing library of step by step cooking videos in the form of recipes, tips, batch cooking sessions, videos on getting organized, and more. Then, we support you on your journey with in-depth videos on finding balance, improving your relationship with food, and help you with some of the aspects of being vegan that you might need support with. It starts in the kitchen and it goes beyond. Check out all the features and pricing here.

> Can I test it out to see if it's for me?

Of course! We want you to try it out for yourself and be completely happy with your membership if you decide to join us. We offer a 1 week 100% money back guarantee for our lifetime plan, and a 7 day free trial for all our recurring membership plans.

> If I'm already a recurring member, can I cancel my subscription at any time?

We´ll miss you, but of course!

All you need to do to cancel a subscription is:

- Log in to the online program > go to the Menu tab in the top right corner > click settings > Credit Card Info > Click the Cancel button next to the subscription plan you wish to cancel.

You'll still have access to the program until the period you paid for is over.

> If I've purchased the lifetime membership but decided it's not for me, how can I get my money back?

As long as you cancel your lifetime membership within the first 7 days, we'll be happy to refund your money, no questions asked. All you need to do is send us an email to support@brownble.com with the words "Cancel subscription" in the subject line. Note: if you're sending the email from a different address from the one you signed up with, make sure to include it in the message.

> As a member, will I have access to all the content?

   Yes! While you are a member of My Brownble you have access to all our premium content and to all the new content coming every single week. It's an on-going program, which means we're with you every step of the way and new videos come out every single week.

> What payment methods do you accept?

You can pay with all four major credit cards (Visa, MasterCard, American Express and Discover) or with Paypal.

> Is my payment processed through a secure server?

Yes. Your payments are processed through Paypal or Stripe and are completely secure. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

> What does the My Brownble online program entail?

Click here to take a look at all the features and pricing.

> Can I access my content from my mobile device? 

Yes! My Brownble works great on any device that supports web browsing.

> Do I need to know how to cook to join?

   Nope! Our step by step videos ensure that anyone can learn with us.

> Do I need to know how to cook vegan?

   Nope! We'll teach you everything you need in order to cook delicious vegan dishes.

> Do I need a lot of specialty or hard to find ingredients to make the recipes in the program? 

Most of the ingredients we use can be found in a regular supermarket or health food store. We try to make things as simple as possible for you! In cases in which specialty items are called for, we will explain where to find them and we'll always give substitutions. We're also going to teach you how flexible recipes can actually be. In almost any recipe you'll be able to swap ingredients and get creative with what you have on hand. Our staple section will also teach you how to make many cooking essentials from scratch!

> Can I download the videos? 

As a My Brownble member you can watch all of our videos as many times as you want via online streaming, but you can't download them. You can however download all of our printable pdf recipes that come with the videos so you can have them on hand and take them with you wherever you are cooking. You can also "listen on the go" to our support and advice videos via streaming or through the audio files, which you can download.

> If I purchased the program during a sale, will my price go up later on? 

Never. For as long as you are a continuous member with us we will always respect and guarantee the price at which you signed up on. What you pay upon signing up will always be the price your pay until you cancel your membership.

> How can I manage the settings of my online program (add a photo to my profile, change my password, update my credit card information, cancel my subscription, etc)? 

Once you're inside the program, you can click the Menu button at the top right corner of the page. Go to Settings. Here you can update your payment information, change your password, add a photo and more.

- All you need to do to cancel a subscription is: 

Log in to the online program > go to the Menu tab in the top right corner > click settings > Credit Card Info > Click the Cancel button next to the subscription plan you wish to cancel.

(You'll still have access to the program until the period you paid for is over).

- To cancel a lifetime membership during the 7 days of your money back guarantee, send us an email through our Contact page or to support@brownble.com with the words "Cancel subscription" in the subject line. Note: if you're sending the email with a different address from the one you signed up with, make sure to include it in the message.

> I have a question that wasn't answered here. What can I do?

Send us an email through our contact form, and we'll answer any questions you might have.